Limited Availability for Online Payments Feb 17 – 26
From February 17 through February 26, online utility payments will be unavailable between the hours of 6:00 a.m. to 7:30 a.m. We apologize for this inconvenience.
If you have questions about your bill, please feel free to call our customer care center during business hours at (512) 930-3640 or write to email@example.com.
Status of proposed transfer of CTSUD CCN to City of Georgetown
The hearing process has been put on hold, waiting for Public Utility Commission (PUC) review. The hearing process will resume once PUC notifies the State Office of Administrative Hearings (SOAH) that it may resume the hearing process. (12-22-2014)
Effective: February 9, 2015
The Western District Office
(formally known as Chisholm Trail Special Utility District)
is now a Self-Serve Satellite Office.
Computer access to MyPermitNow and Customer Care online bill payment will be available.
The Customer Service functions and staff have relocated to the Customer Care Center, located at 300 Industrial Ave., Georgetown, Texas.
The phone number for payments has changed to
512-930-3640 or 1-888-474-4904.
Georgetown Utility Systems (GUS) transferred customer accounts from the CTSUD billing system into the GUS billing system on January 15, 2015.
We appreciate your patience and assistance during this account integration.
MyPermitNow.org serves as your portal to all information concerning your plan review and inspections status.
Water meter installation will be performed by your own plumbing contractor for all permits issued after January 15, 2015. Water meters can be picked up at the Georgetown Customer Care office, located at 300 Industrial Avenue.
Inspections can be requested and Permit Fees can be paid online through the MyPermitNow system or at the Georgetown Municipal Complex, located at 300 Industrial Ave., Georgetown.
Customers with construction projects implemented on or after January 15, 2015 will no longer need to contact Roadrunner directly.
Existing Construction Projects – Started before January 15, 2015
To schedule inspections only, please contact Road Runner directly at 512-748-9764